Support Portal
The Issue Submission menu can be used to initiate a remote assistance session with an IT@Sam technician. Remote assistance will allow a technician to connect to your computer and see what you see. The technician will then be able to correct the problem quicker and more efficiently.
If you prefer, you may call the IT@Sam Service Desk at x4-1950.
Important Messages
Sam Houston State University will be upgrading university computers to Windows 11 between June 2 and July 31, 2025. For more information, visit https://www.shsu.edu/dept/it@sam/tech-tutorials/windows-11/Issue Submission
Normal Business Hours
- Monday-Thursday: 7:30am-10:00pm
- Friday: 7:30am-5:00pm
- Saturday: 11:00am-3:00pm
- Sunday: 11:00am-8:00pm
Closed University Holidays.
Interim Hours
- Monday-Friday: 8:00am-5:00pm
- Saturday - Sunday: Closed
Interim hours apply when classes are not in session. Please refer to the Academic Calendar for details.