Support Portal

Support Portal

The Issue Submission menu can be used to initiate a remote assistance session with an IT@Sam technician. Remote assistance will allow a technician to connect to your computer and see what you see. The technician will then be able to correct the problem quicker and more efficiently.

If you prefer, you may call the IT@Sam Service Desk at x4-1950.

Important Messages

  • NOTICE: We will be expanding our two-factor authentication on Friday, September 24 to protect most IT systems. In addition, you'll also notice that the "remember me" option will be expanded to 30 days. Watch your email for more details in the next couple of weeks.

Issue Submission  


  • Monday-Thursday: 7:30am-10:00pm
  • Friday: 7:30am-5:00pm
  • Saturday: 8:00am-2:00pm