Support Portal

Support Portal

The Issue Submission menu can be used to initiate a remote assistance session with an IT@Sam technician. Remote assistance will allow a technician to connect to your computer and see what you see. The technician will then be able to correct the problem quicker and more efficiently.

If you prefer, you may call the IT@Sam Service Desk at x4-1950.

Important Messages

  • The Service Desk (main and TWC campuses) will be closed on Monday, September 7 in observance of the Labor Day holiday.  We will resume normal hours of operation on Tuesday, September 8 at 7:30am.

Issue Submission  

Hours

  • Monday-Thursday: 7:30am-10:00pm
  • Friday: 7:30am-5:00pm

Self-Service