Support Portal
The Issue Submission menu can be used to initiate a remote assistance session with an IT@Sam technician. Remote assistance will allow a technician to connect to your computer and see what you see. The technician will then be able to correct the problem quicker and more efficiently.
If you prefer, you may call the IT@Sam Service Desk at x4-1950.
Important Messages
Notice: The Service Desk will operate under interim hours from Monday, March 7 through Friday, March 13, from 8:00 a.m. to 5:00 p.m. Normal operating hours will resume on Saturday, March 14.Issue Submission
Normal Business Hours
- Monday-Thursday: 7:30am-10:00pm
- Friday: 7:30am-5:00pm
- Saturday: 11:00am-8:00pm
- Sunday: 11:00am-8:00pm
Closed University Holidays.
Interim Hours
- Monday-Friday: 8:00am-5:00pm
- Saturday - Sunday: Closed
Interim hours apply when classes are not in session. Please refer to the Academic Calendar for details.