Support Portal

Support Portal

The Issue Submission menu can be used to initiate a remote assistance session with an IT@Sam technician. Remote assistance will allow a technician to connect to your computer and see what you see. The technician will then be able to correct the problem quicker and more efficiently.

If you prefer, you may call the IT@Sam Service Desk at x4-1950.

Important Messages

  • The Service Desk will be closed on Friday, July 3 in observance of the 4th of July holiday. Normal business hours will resume on Monday, July 6, at 7:30 am.  

Issue Submission  


  • Monday - Thursday: 7:30am - 10:00pm
  • Friday: 7:30am - 5:00pm
  • Saturday: 8:00am - 2:00pm (Fall and Spring semesters only.)