The remote assistance session can be either a chat session with a Service Desk technician if you have a simple question, or an interactive session that allows a Service Desk technician to connect to your computer and see what you see. Either way will help us get you a solution quicker and more efficiently.
If you prefer, you may call the IT@Sam Service Desk at x4-1950.
- During the first Interim period (May 9 - 29), the Service Desk will be open for business during the following hours:
M - F: 8:00am - 5:00pm
After being closed for the Memorial Day Holiday on Monday, May 30, the Service Desk will reopen for regular hours during Summer classes.
- Monday-Thursday: 7:30am-10:00pm
- Friday: 7:30am-5:00pm