Support Portal

The remote assistance session can be either a chat session with a Service Desk technician if you have a simple question, or an interactive session that allows a Service Desk technician to connect to your computer and see what you see. Either way will help us get you a solution quicker and more efficiently.

If you prefer, you may call the IT@Sam Service Desk at x4-1950.

Important Messages

  • The Service Desk will have modified operating hours during the interim between Spring and Summer 1 semesters:

    * Friday, May 11th through Tuesday, May 29th: Open Mon-Fri, 8:00am to 5:00pm
    * Memorial Day Holiday, Monday, May 28th: Closed
    * Wednesday, May 30th: Normal hours of operation resume

    Please reference the computer labs website for the modified labs schedule.

Issue Submission  


  • Monday-Thursday: 7:30am-10:00pm
  • Friday: 7:30am-5:00pm