The remote assistance session can be either a chat session with a Service Desk technician if you have a simple question, or an interactive session that allows a Service Desk technician to connect to your computer and see what you see. Either way will help us get you a solution quicker and more efficiently.
If you prefer, you may call the IT@Sam Service Desk at x4-1950.
- The Service Desk will have modified operating hours during the interim between Spring and Summer 1 semesters:
* Friday, May 11th through Tuesday, May 29th: Open Mon-Fri, 8:00am to 5:00pm
* Memorial Day Holiday, Monday, May 28th: Closed
* Wednesday, May 30th: Normal hours of operation resume
Please reference the computer labs website for the modified labs schedule.
- Monday-Thursday: 7:30am-10:00pm
- Friday: 7:30am-5:00pm