Support Portal

The remote assistance session can be either a chat session with a Service Desk technician if you have a simple question, or an interactive session that allows a Service Desk technician to connect to your computer and see what you see. Either way will help us get you a solution quicker and more efficiently.

If you prefer, you may call the IT@Sam Service Desk at x4-1950.

Important Messages

  • IT@Sam Service Desk
    Updated Hours of Operation
    Interim & Winter Break - 2017-18

    • Interim: Dec 11-20 (M-F, 8:00am-5:00pm)

    • Winter Break: Dec 21-Jan 01 (CLOSED)

    • Interim: Jan 02-12,16 (M-F, 8:00am-5:00pm)

    • MLK Holiday: Jan 16 (CLOSED)

Issue Submission  


  • Monday-Thursday: 7:30am-10:00pm
  • Friday: 7:30am-5:00pm